Frequently Asked Questions
Everything you need to know about your Tisserand shopping experience.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days. Once shipped, your Tisserand pieces will arrive within 3-5 business days via our premium courier partners.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide tailored to that specific garment. We provide exact measurements in both inches and centimeters to help you find your perfect silhouette.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Are Tisserand garments ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with fair-trade certified factories and utilize organic or recycled materials to ensure our fashion has a positive impact.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans via Klarna.
How do I care for my premium fabrics?
To maintain the longevity of your items, we recommend following the specific care instructions on the inner garment label. Most of our delicate pieces benefit from cold hand-washing or eco-friendly dry cleaning.